Zola Gown
Returns & Exchanges
All purchases made in store are final sale, including special orders.
TO MAKE AN EXCHANGE/RETURN REQUEST:
Within 5 days of receiving your order, request a Return Authorization Number (RA#) by clicking on the "Returns Center" tab located at the top & bottom of our webpage and fill in the requested information. As soon as we review your request, you will receive email instructions and updates to help you return your item(s). Returns must be postmarked within 10 days of receiving your order and a tracking number provided/entered in our Returns Center so we know your return is on the way.
To Request an Exchange/Return: click here
ONLINE RETURN POLICY
5 DAY Return Policy
A Return Authorization Number (RA#) must be requested within 5 days of receiving your order.
Store Credit or Exchange has no restocking fee. Refunds to original form of payment receive a 10% restocking fee. Return packages must be postmarked within 10 days of receiving your order. Packages postmarked past 10 days of receiving your order are only eligible for store credit less 10% restocking fee.
Orders may be canceled or modified (size, color, style) within 24 hours of being placed unless the order has shipped. Order cancellations are not accepted after 24 hours.
Items Restricted from Returns: Eva Lendel, Ricca Sposa, Custom Gowns, and all Sale/Clearance Items.
All items are inspected before they ship. In the rare event there is a manufacturing defect or other problem, please email us within 48 hours of delivery with photos. If we are not notified within 48 hours, item will not be eligible for replacement.
All Returned Item(s) Are Inspected. Item(s) must be in their original, new condition with tags attached and no signs of wear, damage, alterations, stains, makeup/deodorant marks, snags, tears, pet hair, lint or odors (i.e. perfumes, cigarette smoke) otherwise they will not qualify for refund, store credit or exchange. We reserve the right to refuse any item with any of the above casualties. Should a damaged dress be returned to us, a notification will be sent to the email associated with the order and customer has 7 days to send us a prepaid downloadable shipping label or item will be donated to charity.
The customer is responsible for all shipping fees and shipping the exchange/return item(s) back to Mia Bella Couture. We suggest using UPS or FedEx for insured, safe receipt and your protection.
Shipping fees or duties from the original order are not eligible for Refund or Store Credit.
US National packages that are "Returned To Sender" receive a 20% restocking fee. International packages that are "Returned To Sender" receive a 20% restocking fee and any return shipping fees and duties incurred.
Shipping and delivery dates are estimates only and not guaranteed. We are not liable for any shipment delays due to shipping carriers. Risk of loss passes to you upon the shipping carrier's confirmation of delivery.
At any time, we reserve the right to refuse service to any customer for any reason.
Product details
Zola Gown
Returns & Exchanges
All purchases made in store are final sale, including special orders.
TO MAKE AN EXCHANGE/RETURN REQUEST:
Within 5 days of receiving your order, request a Return Authorization Number (RA#) by clicking on the "Returns Center" tab located at the top & bottom of our webpage and fill in the requested information. As soon as we review your request, you will receive email instructions and updates to help you return your item(s). Returns must be postmarked within 10 days of receiving your order and a tracking number provided/entered in our Returns Center so we know your return is on the way.
To Request an Exchange/Return: click here
ONLINE RETURN POLICY
5 DAY Return Policy
A Return Authorization Number (RA#) must be requested within 5 days of receiving your order.
Store Credit or Exchange has no restocking fee. Refunds to original form of payment receive a 10% restocking fee. Return packages must be postmarked within 10 days of receiving your order. Packages postmarked past 10 days of receiving your order are only eligible for store credit less 10% restocking fee.
Orders may be canceled or modified (size, color, style) within 24 hours of being placed unless the order has shipped. Order cancellations are not accepted after 24 hours.
Items Restricted from Returns: Eva Lendel, Ricca Sposa, Custom Gowns, and all Sale/Clearance Items.
All items are inspected before they ship. In the rare event there is a manufacturing defect or other problem, please email us within 48 hours of delivery with photos. If we are not notified within 48 hours, item will not be eligible for replacement.
All Returned Item(s) Are Inspected. Item(s) must be in their original, new condition with tags attached and no signs of wear, damage, alterations, stains, makeup/deodorant marks, snags, tears, pet hair, lint or odors (i.e. perfumes, cigarette smoke) otherwise they will not qualify for refund, store credit or exchange. We reserve the right to refuse any item with any of the above casualties. Should a damaged dress be returned to us, a notification will be sent to the email associated with the order and customer has 7 days to send us a prepaid downloadable shipping label or item will be donated to charity.
The customer is responsible for all shipping fees and shipping the exchange/return item(s) back to Mia Bella Couture. We suggest using UPS or FedEx for insured, safe receipt and your protection.
Shipping fees or duties from the original order are not eligible for Refund or Store Credit.
US National packages that are "Returned To Sender" receive a 20% restocking fee. International packages that are "Returned To Sender" receive a 20% restocking fee and any return shipping fees and duties incurred.
Shipping and delivery dates are estimates only and not guaranteed. We are not liable for any shipment delays due to shipping carriers. Risk of loss passes to you upon the shipping carrier's confirmation of delivery.
At any time, we reserve the right to refuse service to any customer for any reason.