Frequently Asked Questions
WHAT IS THE 5 DAY RETURN POLICY?
A Return Authorization Number (RA#) must be requested within 5 days of receiving your order.
Store Credit or Exchange has no restocking fee. Refunds to original form of payment receive a 10% re-stocking fee. Return packages must be postmarked within 10 days of receiving your order. Packages postmarked past 10 days of receiving your order are only eligible for store credit less 10% restocking fee.
Orders may be cancelled or modified (size, color, style) within 24 hours of being placed unless the order has shipped. Order cancellations are not accepted after 24 hours.
Items Restricted from Returns: Eva Lendel, Ricca Sposa, Custom Gowns, and all Sale/Clearance Items.
All items are inspected before they ship. In the rare event there is a manufacturing defect or other problem, please email us within 48 hours of delivery with photos. If we are not notified within 48 hours, item will not be eligible for replacement.
All Returned Item(s) Are Inspected. Item(s) must be in their original, new condition with tags attached and no signs of wear, damage, alterations, stains, makeup/deodorant marks, snags, tears, pet hair, lint or odors (i.e. perfumes, cigarette smoke) otherwise they will not qualify for refund, store credit or exchange. We reserve the right to refuse any item with any of the above casualties. Should a damaged dress be returned to us, a notification will be sent to the email associated with the order and customer has 7 days to send us a prepaid downloadable shipping label or item will be donated to charity.
The customer is responsible for all shipping fees and shipping the exchange/return item(s) back to Mia Bella Couture. We suggest using UPS or FedEx for insured, safe receipt and your protection.
Shipping fees or duties from the original order are not eligible for Refund or Store Credit.
US National packages that are "Returned To Sender" receive a 20% restocking fee. International packages that are "Returned To Sender" receive a 20% restocking fee and any return shipping fees and duties incurred.
Shipping and delivery dates are estimates only and not guaranteed. We are not liable for any shipment delays due to shipping carriers. Risk of loss passes to you upon the shipping carrier's confirmation of delivery.
At any time, we reserve the right to refuse service to any customer for any reason.
WHAT IS MY ORDER STATUS?
We send out emails when orders are about to ship with a tracking number so you can look at exactly when the dress is arriving to you after its shipped. The amount of time each dress takes to get to you can vary, but before you pick each dress it should tell you exactly how long the processing time is for us to be able to get that dress in for you and ready to be shipped. When you are selecting shipping time, it does not include processing time for us to get in a dress if it is on back order or pre order. Do not expect to receive a back ordered dress in 5-7 business days, even if you select that shipping time frame at check out. That only includes shipping time. If you need a dress ASAP, please contact us to see if we can make that time frame work for you before you order.
WHAT DO YOU HAVE IN STOCK?
The dresses that we carry in our stores can vary from the dresses we carry online. The amount of each product is updated and can be seen when selecting a size and color. If the product says pre-order, we most likely do not have the dress currently in our store, but we will have it shipped to us brand new for you if you decide to purchase online or in store.
Please contact us for more information if you are looking for a dress and need is ASAP before ordering.
WHERE ARE YOU LOCATED?
We have three Showrooms currently. We are located in Del Mar, California / Scottsdale, Arizona / Dallas, Texas. The directions are linked below.
DO YOU MAKE CUSTOM GOWNS?
Yes! We have a clients of all backgrounds work with us to create their perfect gown whether it be a red carpet event, or your dream wedding dress. Each of our staff has specialized in design, merchandising, fabrics, pattern making, and more. Whether you are local or out of state, we keep you involved in each step of the design process allowing you to choose your fabrics, patterns, and style desired.
HOW DO I ORDER A CUSTOM GOWN?
Please fill out this form on our website: https://www.miabellacouture.com/pages/custom-gowns-1
We will be in contact with you to discuss the process, etc. Custom gowns do take about 8-10 weeks to make.
DO I NEED AN APPOINTMENT TO COME IN?
If you are coming in to shop for a bridal gown or are having bridal alterations done, please make an appointment ahead of time to ensure your spot in the bridal suite. If you are planning to come in with a group of 4 or more, please make an appointment so we can make sure to accommodate you properly.
If you are shopping for any other event and you have three people or less, feel free to just walk in! The next available fitting room will be yours.
DO WE SHIP DRESSES?
Yes! We ship hundreds of dresses a month to customers who order online in the USA and internationally (including most countries). Feel free to contact our online customer service with any questions you may have with checking stock to sizing questions. Our experienced staff has helped many customers in-store and over the phone and are happy to assist with any questions you may have.
WHAT SHIPPING CARRIERS DO YOU USE?
We use the following shipping carriers for all orders:
USPS, UPS, and DHL.
HOW DO I FIND OUT MY SIZE?
All designers are different as there is no universal size chart. We link the designers size chart to all products making it easy for you to go off your measurements. We recommend giving us a call if the measurements don't seem to fit your body correctly. We are able to provide a video link on how to properly take your own measurements, as well as advise on the size based on fabrics and measurements provided.
WHAT SIZE DRESSES DO YOU CARRY?
We carry size 00 - 24 in store. If you need a different size give us a call as the dress may be available in your size however it may not be listed online.
SALE ITEM QUESTIONS
What condition are your sample bridal gowns in?
We take excellent care of our sample gowns and all gowns are in excellent condition and reviewed before shipping out. If there is any damage or notable wear we will call you and send photos to ensure you would still like the gown.
Why do you have so many dresses on sale?
We place items on sale if they are discontinued or we are no longer carrying that style or designer moving forward. Some sale dresses have been floor samples with minimal wear. Sale items are purchased in a 'as is' condition and are not returnable. We are happy to send photos of any dress you are interested in purchasing prior to your purchase.
For more information please contact us:
Phone: (214) 724-5810