Terms & Conditions

TERMS AND CONDITIONS

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

 

All purchases made in showrooms/stores are final sale, including special orders.

 

ONLINE RETURN POLICY

 

Mia Bella Couture accepts returns shipped back within 15 days of last item delivered:  Within 10 days of receiving your complete order, request your Return Authorization Number (RA#) through our online Returns Center. Return packages must be postmarked within 5 days of receiving your RA#.

 

We offer returns for Store Credit Only. Store Credit never expires and is issued instantly once your return is inspected and accepted. We do not offer refunds to method of payment.

 

Items NOT eligible for Return:  Eva Lendel, Ricca Sposa, Custom Gowns, Special Orders, Sale/Clearance Items, and items under a signed contract. 

 

Shipping fees on the original order are not eligible for Store Credit.  If shipping was complimentary at checkout, a $20 shipping fee will be deducted from the Store Credit.

 

The customer is responsible for all return shipping fees and shipping the return item(s) back to Mia Bella Couture.  We suggest using UPS or FedEx for insured, safe receipt and your protection.  We do not provide return shipping labels.

 

All returned items are inspected. Item(s) must be in their original, new condition with tags attached and no signs of wear, damage, alterations, stains, makeup/deodorant marks, snags, tears, pet hair, lint or odors (i.e. perfumes, cigarette smoke) otherwise they will not qualify for return/store credit. We reserve the right to refuse any item with any of the above casualties. Should a damaged, non-salable item be returned to us, a notification will be sent to the email associated with the order and the customer has 7 days to send us a prepaid downloadable shipping label or item will be donated to charity.

 

US National packages that are "Returned To Sender" receive a 25% fee. International packages that are "Returned To Sender" receive a 25% fee plus any return shipping fees and duties incurred.  Fees are deducted from the Store Credit.

 

Orders may only be canceled or modified (size, color, style) at no charge, prior to processing.  An order is considered processed when your payment is verified. Restocking fees apply if items are cancelled after processing: 15% on in-stock items;  25% on pre-ordered items as these are pre-ordered just for you;  50% on special order items as these are made to order just for you.  Restocking fees will be deducted from your Store Credit.  We do not offer refunds to method of payment.  Items in shipping status, shipped, ready to be picked up, or under a signed contract, may not be cancelled.

 

We encourage checking the size charts provided by the designers however have no control or responsibility for the sizing you selected and ordered.

 

If, after processing, an item in your order becomes unavailable for reasons out of our control, you will be notified and offered alternatives or the option to receive a full refund for the item.

 

All items are inspected before they ship. In the rare event there is a manufacturing defect, please email us within 48 hours of delivery with photos.  If we are not notified within 48 hours with photos, same item will not be eligible for replacement.  If you do not want a replacement, you will be issued Store Credit.  We do not offer refunds to method of payment.

 

Mistakes happen.  In the rare event you received the wrong size, color, style you purchased, please email us within 48 hours of delivery with photos.  We are sorry for this situation and will replace your item with the correct one ASAP.

 

Shipping and delivery dates are estimates only and not guaranteed. We are not liable for any shipment delays due to shipping carriers. Risk of loss passes to you upon the shipping carrier's confirmation of delivery.  All packages must be signed for. This is for everyone's security.

 

In-store pickups have 5 days from being notified to pick up the item(s) and 5 days to apply for an RA# through our online Returns Center.

 

By purchasing from us, you agree to this policy.

 

At any time, we reserve the right to refuse service to any customer for any reason.

 

SHIPPING POLICY

All packages must be signed for. This is for everyone's security.

 

Shipping within the United States:

Domestic orders placed and shipped within the United States may take up to 1-5 business days to ship after order processing. Please allow an additional 1-2 days for processing on express orders. For immediate or express shipping please contact our sales team to confirm the product availability and shipping time as some items may be back ordered or shipping directly from the manufacturer. Express shipping is available for all in-stock items. Please contact customer service for same-day shipping options. Shipping estimates will be provided at the time of checkout. 

* Shipping and processing times are based on weekdays, including Monday through Friday. Items purchased on weekends, Saturday and Sunday, may not be processed or shipped until following weekdays.  Shipping and delivery dates are estimates only and not guaranteed. We are not liable for any shipment delays due to shipping carriers. Risk of loss passes to the receiver upon the shipping carrier's confirmation of delivery.

* Most of our items are in-stock and shipped from Mia Bella Couture. Some orders may be filled directly through the manufacturer of the item(s). All orders are insured through the shipping carrier. All shipments will require a direct signature from the recipient. Should you need to make special arrangements for delivery please contact our staff or include the notes in your order. Requests will be evaluated and approved on a case by case basis. Please notify us immediately with any shipping damage or shipping corrections.

 

International Shipping:

International orders placed and shipped from outside the United States may take up to 4-7 business days after order processing depending on the country for delivery. Express shipping is available for most countries. Not all carriers are available to ship to all countries we offer shipping to. Mia Bella Couture reserves the right to change the shipping carrier if there is an issue with the carrier being able to deliver to the designated country within a timely matter. Please notify us if you have a close wear date for your order so we may look into expediting your order. Mia Bella Couture will not be held responsible for shipments that may take longer than expected for delivery due to shipping carrier, foreign customs policies, or additional taxes and duties that may be imposed by the destination country.

 

Foreign Duties and Taxes:

The customer or recipient of the order is responsible for paying all taxes or duties associated with the order. Mia Bella Couture will not be held responsible for shipments that are not received due to unpaid foreign duties or taxes. Refunds or Store Credit will not be offered due to unpaid taxes and duties. 

 

International Shipping Rates:

We ship internationally with UPS, DHL, and USPS. The rates for shipping are calculated by the shipping carriers based on the size and weight of the package. For express international shipping, please contact us directly.

Most of our items are in-stock and ship from Mia Bella Couture warehouses. Some orders may be filled directly through the manufacturer of the item(s). All orders are insured through the shipping carrier. All shipments will require a direct signature from the recipient. Should you need to make special arrangements for delivery please contact our staff or include the notes in your order. Request will be evaluated and approved on a case by case basis. Please notify us immediately with any shipping damage or shipping corrections.  

 

Return to Sender/Refused Packages:

US National packages that are "Returned To Sender" receive a 25% fee. International packages that are "Returned To Sender" receive a 25% fee plus any return shipping fees and duties incurred.  Fees are deducted from the Store Credit.

 

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Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of RA Apparel LLC, DBA Mia Bella Couture. The collective work includes works that are licensed to Mia Bella Couture. Copyright 2017, Mia Bella Couture ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Mia Bella Couture or purchasing Mia Bella Couture products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Mia Bella Couture or to purchase Mia Bella Couture products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Mia Bella Couture. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of RA Apparel LLC, DBA Mia Bella Couture used in the site are trademarks or registered trademarks of Mia Bella Couture.


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Mia Bella Couture disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Mia Bella Couture does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Mia Bella Couture does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Mia Bella Couture shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Mia Bella Couture has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Mia Bella Couture product is mistakenly listed at an incorrect price, Mia Bella Couture reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Mia Bella Couture reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled,  Mia Bella Couture shall issue a credit to your credit card account in the amount of the incorrect price.


Terms
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. We reserve the right to modify these terms and conditions at any time, effective upon publication. Publication includes posting on miabellacouture.com. Use of these services constitutes your agreement to these terms and conditions and any subsequent modifications thereof. 

These terms and conditions, or any part of them, may be terminated by Mia Bella Couture without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Mia Bella Couture may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Mia Bella Couture.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of  Mia Bella Couture products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of  Mia Bella Couture products) must be commenced within one (1) year after the claim or cause of action arises.  Mia Bella Couture's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Mia Bella Couture may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Mia Bella Couture or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.  At anytime, we reserve the right to refuse service to any customer for any reason.


Participation Disclaimer
Mia Bella Couture does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site,  Mia Bella Couture is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However,  Mia Bella Couture reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to  Mia Bella Couture in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless  Mia Bella Couture, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors,  Mia Bella Couture may link to sites operated by third parties. However, even if the third party is affiliated with  Mia Bella Couture Mia Bella Couture has no control over these linked sites, all of which have separate privacy and data collection practices, independent o f Mia Bella Couture. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless,  Mia Bella Couture seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).