Returns

All purchases made in store are final sale.

 

TO MAKE A RETURN / EXCHANGE REQUEST:

Within 5 days of receiving your order, request a Return Authorization Number (RA#) by clicking on the "Returns Center" tab at the bottom of this webpage and fill in the requested information. As soon as we review your request, you will receive email instructions and updates to help you return / exchange your item(s).  Returns / Exchanges must be postmarked within 10 days of receiving your order and a tracking number provided/entered in our Returns Center so we know your return is on the way.

To Request a Return / Exchange: click here 

 

ONLINE RETURN / EXCHANGE POLICY (effective for orders placed after 11/9/2020)

A Return Authorization Number (RA#) must be requested within 5 days of receiving your order.  Refunds are subject to a 10% re-stocking fee.  Store Credit has no restocking fee.  Returns must be postmarked within 10 days of receiving your order.  Returns postmarked past 10 days of receiving your order are only eligible for store credit less 10% restocking fee.

Orders may be cancelled or modified (size, color, style) within 24 hours of being placed unless the order has shipped. Order cancellations/changes are not accepted after 24 hours. 

Items Restricted from Returns:  Bridal, Bridesmaid, Sale (sold as is), Clearance (sold as is), PRM Masks, and Custom Made gowns with our Design Team. 

The customer is responsible for all shipping fees and shipping the return item(s) back to Mia Bella Couture.  We suggest using UPS or FedEx for insured, safe receipt and your protection.

Dresses must be in their original, new condition with tags attached and no signs of wear, damage, alterations, stains or odors (i.e. perfumes, cigarette smoke, pet hair) otherwise they will be subject to a cleaning / tailoring fee.  Original hanger must be returned or a $2 fee will be applied.

Shipping fees or duties from the original order are not eligible for Refund or Store Credit.

Shipped packages that are "Returned To Sender" (package refused) are not eligible for Refund and will receive Store Credit, subject to a 20% restocking fee with international packages subject to a 20% restocking fee and any return shipping fees and duties incurred.

Shipping and delivery dates are estimates only and not guaranteed. We are not liable for any shipment delays due to shipping carriers. Risk of loss passes to you upon the shipping carrier's confirmation of delivery.