Frequently Asked Questions
AS A REMINDER BEFORE YOU TRY ON:
It is important to try-on your item(s) without jewelry, makeup, deodorant, lotion/oil, self tanner, perfume, cigarette smoke, or anything that may damage the product. All returned items are inspected and will be rejected should they show any signs of damage. We will not return items that have missing/unattached tags, alterations, stains, makeup/deodorant marks, snags, tears, pet hair, lint, odors, or any signs of wear.
WILL I NEED ALTERATIONS?
We want you to love your dress and feel amazing in it! As every woman’s body is unique, please know that all items are able to be altered to achieve the perfect fit you are looking for. Straps that are too short/long, hems that need adjusted, a pucker at the zipper, unwanted long trains are all easy fixes by any local seamstress. Please do not hesitate to reach out should you want suggestions on alterations that will help achieve the look you are desiring.
TEMPORARY AUTHORIZATION HOLDS:
When you complete the checkout process, we may apply a temporary hold on your card in advance of your purchase, corresponding to the value of the item(s) until the transaction has been finalized. You’ll see it as a pending amount on the account of your payment method used for that purchase. This is a common practice to confirm that your payment method has sufficient funds. If you don’t complete the purchase, the authorization hold will be canceled immediately, however, may not show up immediately on the account. It could take a few minutes or up to a few days to impact your account—it depends on your card issuer/type of payment. When the order processing is completed, this authorization hold is converted to a charge to your payment method in the amount of your final transaction amount.
If the total transaction amount is less than the authorization amount, only the actual transaction amount for the order will be charged and the authorization hold will be voided.
- Conversely, if the final amount is higher, we may override the original authorization hold and charge the final amount, or charge the remaining amount in addition to the original amount.
You’ll find the amount, payment method used, and other details documented in a confirmation email when you complete your purchase.
If you need to know more about the authorization hold policy, we recommend you contact your card issuer.
WHAT IS MY ORDER STATUS?
We send out emails when orders are about to ship with a tracking number so you can look at exactly when the dress is arriving to you after its shipped. The amount of time each dress takes to get to you can vary, but before you pick each dress it should tell you exactly how long the processing time is for us to be able to get that dress in for you and ready to be shipped. When you are selecting shipping time, it does not include processing time for us to get in a dress if it is on back order or pre order. Do not expect to receive a back ordered dress in 5-7 business days, even if you select that shipping time frame at check out. That only includes shipping time. If you need a dress ASAP, please contact us to see if we can make that time frame work for you.
WHAT DO YOU HAVE IN STOCK?
The dresses that we carry in our stores can vary from the dresses we carry online. The amount of each product is updated and can be seen when selecting a size and color. If the product says pre-order, we most likely do not have the dress currently in our store, but we will have it shipped to us brand new for you if you decide to purchase online or in store.
Please contact us before ordering for more information if you are looking for a dress and need it immediately.
WHERE ARE YOU LOCATED?
We have three Showroom/Stores currently:
DO YOU MAKE CUSTOM GOWNS?
Yes! We have clients of all backgrounds work with us to create their perfect gown whether it be a red carpet event, or your dream wedding dress. Each of our staff has specialized in design, merchandising, fabrics, pattern making, and more. Whether you are local or out of state, we keep you involved in each step of the design process allowing you to choose your fabrics, patterns, and style desired.
DO I NEED AN APPOINTMENT TO COME IN?
If you are coming in to shop for a bridal gown or are having bridal alterations done, please make an appointment at your showroom/store ahead of time to ensure your spot in the bridal suite. If you are planning to come in with a group of 4 or more, please make an appointment at your showroom/store so we can make sure to accommodate you properly.
If you are shopping for any other event and you have three people or less, feel free to just walk in! The next available fitting room will be yours.
DO WE SHIP DRESSES?
Yes! We ship hundreds of dresses a month to customers who order online in the USA and internationally (including most countries). Feel free to contact our online customer service with any questions you may have with checking stock to sizing questions. Our experienced staff has helped many customers in-store and over the phone and are happy to assist with any questions you may have.
WHAT SHIPPING CARRIERS DO YOU USE?
We use the following shipping carriers for all orders:
USPS, UPS, and DHL.
HOW DO I FIND OUT MY SIZE?
All designers are different as there is no universal size chart. We link the designers size chart to all products making it easy for you to go off your measurements. We recommend giving us a call if the measurements don't seem to fit your body correctly. We are able to provide a video link on how to properly take your own measurements, as well as advise on the size based on fabrics and measurements provided.
WHAT SIZE DRESSES DO YOU CARRY?
We carry size 00 - 24 in store. If you need a different size give us a call as the dress may be available in your size however it may not be listed online.
SALE ITEM QUESTIONS
What condition are your sample bridal gowns in?
We take excellent care of our sample gowns and all gowns are in excellent condition and reviewed before shipping out. If there is any damage or notable wear we will call you and send photos to ensure you would still like the gown.
Why do you have so many dresses on sale?
We place items on sale if they are discontinued or we are no longer carrying that style or designer moving forward. Some sale dresses have been floor samples with minimal wear. Sale items are purchased in 'as is' condition and are not returnable. We are happy to send photos of any dress you are interested in purchasing prior to your purchase.