Returns

All purchases made in store are final sale.

 

ONLINE RETURN POLICY

Orders may be cancelled or modified (size, color, style) within 24 hours of being placed. Order cancellations are not accepted after 24 hours. 

Items Restricted from Returns:  Bridal, Bridesmaid, Sale, Clearance, PRM Masks, and Custom Made gowns with our Design Team.

A Return Authorization Number (RA#) must be requested within 5 days of receiving your order.  Returns will receive Store Credit, subject to a 10% re-stocking fee. 

Returns must be shipped, in route to us, within 48 hours of receiving a RA#, and a tracking number provided/entered into our online Returns Center, or will be subject to rejection. 

The customer is responsible for all shipping fees and shipping the return item(s) back to Mia Bella Couture.  We suggest using UPS or FedEx for insured, safe receipt and your protection.

Dresses must be in their original, new condition with tags attached and no signs of wear, damage, alterations, stains or odors (i.e. perfumes, cigarette smoke, pet hair) otherwise they will be subject to a cleaning / tailoring fee.  Original hanger must be returned or a $2 fee will be applied.

Shipping fees or duties from the original order are not included in Store Credit.

Shipped packages that are "Returned To Sender" (package refused) will receive Store Credit, subject to a 20% restocking fee with international packages subject to a 20% restocking fee and any return shipping fees and duties incurred.

TO MAKE A RETURN REQUEST:

Within 5 days of receiving your order, request a Return Authorization Number (RA#) by clicking on the "Returns Center" tab at the bottom of this webpage and fill in the requested information. As soon as we review your request, you will receive email instructions and updates from us to help you return your item(s).  Returns must be shipped back to us within 48 hours of receiving your RA# and a tracking number provided/entered in our Returns Center so we know your return is on the way.

To Request a Return: click here